MS-01
Remote Monitoring & Management
We monitor your servers, networks and devices automatically. That way we often spot problems before your staff notice them and fix them during service hours, usually in the background.
Managed Services // MS / 2026
Your IT runs.
You work.
Ready-made packages for the most common needs, from looking after individual workstations to a dedicated server cluster. The maintenance contract is included, and you can add further building blocks whenever you need them.
Suitability check
Is Netsource a fit for your company?
Answer three questions and you will see straight away which building blocks suit your size.
01
What we take over
MS-02
Patch & update management
We roll out security and software updates in stages, first to a few devices and then to all of them. A reboot guard prevents unplanned restarts, and failed updates are reported automatically.
MS-03
Help desk & service desk
Support for simple and complex requests through our ticket system, with clear SLAs and a named contact. Every change is documented.
MS-04
Endpoint management
We manage all workstations in one place: initial set-up, software deployment and re-imaging to a fixed standard. Everything is documented, so a colleague can take over at any time.
MS-05
Backup-Monitoring
We check every day that all backups have run, test restores regularly and document how long data is kept.
MS-06
IT consulting & roadmap
We plan with you when devices need replacing, which licences you need and when a move to a new platform makes sense.
02
How work we
01
Assessment
We get to know your systems, processes and the people involved, and write down the inventory, risks and quick improvements.
02
Onboarding
We set up monitoring, the help desk and backup. Documentation starts on day one.
03
Day-to-day operations
We take over day-to-day operations: tickets, updates, alerts and maintenance windows.
04
Review & Roadmap
Once a quarter we go through key figures, risks and next steps with you.
Note
We document every change to your systems as a ticket, even a restart or a small fix over lunch.
FAQ
Frequent questions
Q.01 Am I tied to fixed contract terms?
Our standard contracts have a minimum term of 12 months and renew for a further 12 months unless cancelled 3 months before the end. Shorter terms or pilot phases are possible on request.
Q.02 How does getting started work, and what do I need to prepare?
We do most of the work. You name a technical contact and give us administrator access. We install our software, document your environment and go through anything we find in a kick-off meeting. This usually takes 5–10 working days.
Q.03 What happens outside service hours?
Our service hours: standard support Mon–Fri 9 am–5 pm, extended support Mon–Fri 8 am–8 pm, 24/7 on-call by agreement. Requests received outside your agreed service hours are accepted by email and ticket and handled at the start of the next service hours; the response time counts from then. Response time: usually < 10 min; with a maintenance contract guaranteed within 2 h during service hours. Response time means a technician starts working on your issue. How long the fix takes depends on the problem. We estimate the effort and work closely with you to find the quickest and most sensible solution. 24/7 on-call support is available on request.
Q.04 Which tools do you use and who owns the data?
We work with proven open-source software (Tactical RMM, GLPI, Zabbix, Proxmox). The data is stored in German data centres, and you stay in control of it at all times.
Q.05 Can you also supply and install hardware?
Yes. We supply workstations, notebooks, servers and network equipment, pre-configured to your standard. On request we set everything up directly at the user's desk.
BUNDLES
7 Bundles
Managed Workplace
Care for every workstation: updates, antivirus and compliance checks.
from
€8.93 per workstation / month incl. 19% VAT
(€7.50 excl. VAT)
= Tier 1–25
- Client patch management in a ring model
- Managed antivirus: Microsoft Defender Antivirus, centrally via our RMM, with a weekly report (recommended) or at an interval of your choice
- Weekly compliance check of devices
- Standard support Mon–Fri 9 am–5 pm with remote support via RustDesk
Setup: €142.80 incl. 19% VAT per workstation (50 % with volume tiers) (€120 excl. VAT)
View details
Managed Client
The basic package for your computers: updates, ticketing and fixed service hours.
from
€7.14 per client / month incl. 19% VAT
(€6 excl. VAT)
= Tier 1–25
- Automatic Windows update management (patch rings)
- Ticketing by e-mail/phone (standard support Mon–Fri 9 am–5 pm)
- Remote support via RustDesk
- Hardware lifecycle via GLPI
- Monthly patch reports
Setup: no set-up
Enquire
Managed Server
Server care in three tiers, from basic update protection to a fully managed system.
from
€28.56 per server / month incl. 19% VAT
(€24 excl. VAT)
= BASIC
- Server patch management + Managed Antivirus + monitoring
- BUSINESS: patch classification and risk filter
- MANAGED: pre-patch snapshot + post-patch function check
- Response time: usually < 10 min; with a maintenance contract guaranteed within 2 h during service hours
BASIC · Patching, AV, monitoring
€28.56 incl. 19% VAT (€24 excl. VAT)
BUSINESS · + risk filter
€39.27 incl. 19% VAT (€33 excl. VAT)
MANAGED · + snapshot & function check
€74.97 incl. 19% VAT (€63 excl. VAT)
Setup: €355.81 (BASIC) · €214.20 (BUSINESS) incl. 19% VAT · included (MANAGED) (€299 / €180 excl. VAT)
View details
Managed Backup
Your data is stored with us and stays there. We run the backup ourselves, in data centres in Germany.
€26.78 per backup job / month incl. 19% VAT
(€22.50 excl. VAT)
+ 4.76 ct per GB / month incl. 19% VAT (4 ct excl. VAT)
- Servers in our data centre: backup with Proxmox Backup Server
- Systems at your premises and databases such as MS SQL Server or MariaDB: backup with Bacula
- Encrypted transfer and storage, cloud connection only at your express request
- Restore from individual files to entire servers
- Option: backup in a second data centre (price on request)
Setup: as agreed in the initial consultation
View details
Managed User
Per user: access to the ticket system, guided MFA set-up and an overview of licences.
€5.95 per user / month incl. 19% VAT
(€5 excl. VAT)
- Access to the GLPI service desk
- One-off MFA onboarding
- M365 licences shown in the report
Setup: no set-up
Enquire
Managed Site
Service level per site: service hours and response time as required.
from
€0 per site / month incl. 19% VAT
(€0 excl. VAT)
= Standard support + Bronze
- Configurable service hours (standard support / extended support; 24/7 on-call on request)
- Configurable response time (Bronze / Silver / Gold)
- Annual site documentation
Standard support + Bronze
incl.
Standard support + Silver
€119 incl. 19% VAT (€100 excl. VAT)
Extended support + Silver
€297.50 incl. 19% VAT (€250 excl. VAT)
Extended support + Gold
€416.50 incl. 19% VAT (€350 excl. VAT)
24/7 on-call
on request
Setup: individual assessment
Enquire
Managed Security
Everything in Managed Workplace plus Wazuh SIEM with behaviour-based detection.
from
€10.71 per workstation / month incl. 19% VAT
(€9 excl. VAT)
= Tier 1–25
- Full scope of Managed Workplace
- Wazuh SIEM per device, separate tenant instance per customer
- Alert triage by the service desk Mon–Fri
- Security report with threats and trends, weekly (recommended) or at an interval of your choice
Setup: €297.50 incl. 19% VAT setup (Wazuh tenant and detection rules) (€250 excl. VAT)
Managed Workplace is included and does not need to be booked separately.
View details
All prices include statutory VAT; net prices for businesses in brackets. Our offers are aimed exclusively at businesses (entrepreneurs within the meaning of Section 14 of the German Civil Code, BGB). Volume tiers and project-specific terms on request.
PLUS
Options & Add-ons
NDS-MBK
Managed Backup
Monitored, encrypted backup via Proxmox Backup Server or Bacula, per backup job plus occupied backup storage per GB.
NDS-PBS-GEO
Backup in a second data centre
Additional copy of your backups in a second data centre at another location.
NDS-SEC-BCK-TEST
Documented restore test
Documented restore test with a report, e.g. yearly – optional, not included in Managed Backup.
NDS-PEX
Exchange Server updates
Update management for Microsoft Exchange (tier BASIC / BUSINESS / MANAGED).
NDS-PSQ
SQL-Server-Updates
Update management for Microsoft SQL Server (tier BASIC / BUSINESS / MANAGED).
NDS-UPC
Update checklist SQL/Exchange
One-off creation of the update checklist (tier BASIC / BUSINESS / MANAGED).
NDS-KON
Blocks of hours
Discounted blocks of hours, valid for 12 months. Only with a maintenance contract.
WKST07
OS installation / upgrade
Reinstallation or upgrade of the operating system in our workshop.
WKST15/19
Disposal & data destruction
Proper disposal of old hardware incl. certified destruction of data media.
All prices include statutory VAT; net prices for businesses in brackets. Our offers are aimed exclusively at businesses (entrepreneurs within the meaning of Section 14 of the German Civil Code, BGB).
€ / h
Rates & Surcharges
Hourly rates
Engineering / support€119 / h incl. 19% VAT (€100 excl. VAT)
Complex networks€142.80 / h incl. 19% VAT (€120 excl. VAT)
Programming / development€166.60 / h incl. 19% VAT (€140 excl. VAT)
Training€95.20 / h incl. 19% VAT (€80 excl. VAT)
Consulting€142.80 / h incl. 19% VAT (€120 excl. VAT)
10% discount on all hourly rates with a maintenance contract.
Time surcharges
Emergency service / Saturday+50 %
Sunday / public holiday+100 %
Hour bundles and day rates on request.
All prices include statutory VAT; net prices for businesses in brackets. Our offers are aimed exclusively at businesses (entrepreneurs within the meaning of Section 14 of the German Civil Code, BGB).
KAT
Building blocks from the Service catalogue
NDS-OP-WV12x5
Maintenance contract, extended support
Extended service hours Mon–Fri 8 am–8 pm for every building block we manage for you. Response guaranteed within 2 h during service hours, usually < 10 min.
Fully sovereign
NDS-WP-RUSTDESK
RustDesk remote support
Remote support with RustDesk, an open-source alternative to TeamViewer and AnyDesk. The server is hosted by Netsource Data Systems in Germany. RustDesk is included in Managed Client and Managed Workplace.
Fully sovereign
NDS-OP-KON25
Block of 25 hours
You book 25 hours of service desk work in advance, valid for 12 months. We use them for advice, special tasks and work that does not fit a flat fee.
Fully sovereign
NDS-OP-KON50
Block of 50 hours
50 hours of service desk time, valid for 12 months, booked in advance so costs are easy to plan. Intended for ongoing consulting and project work.
Fully sovereign
NDS-WP-TRMM
Tactical RMM endpoint management
Open-source management for workstations, notebooks and servers. Updates, inventory, scripts and the link to the service desk all run in one tool.
Fully sovereign
NDS-OP-WV24x7
24/7 on-call
24/7 on-call for systems your business cannot do without. Available on request; we agree scope and response time with each customer individually.
Fully sovereign
Let's talk.
In 30 minutes we find out whether we are a good fit. The call is free and without obligation.