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We help quickly via screen sharing, without anyone having to come on site.
RustDesk remote support
Remote support with RustDesk, an open-source alternative to TeamViewer and AnyDesk. The server is hosted by Netsource Data Systems in Germany. RustDesk is included in Managed Client and Managed Workplace.
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Your Benefits
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All connections run through our own server, not through US providers.
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A connection is only made when the user asks for it, so nobody can watch covertly.
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On request we record sessions, for example for training or compliance evidence.
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Service scope
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RustDesk server at Netsource Data Systems in the Berlin cluster
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Client rolled out via Tactical RMM or as a standalone installer
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Connection logs kept for 30 days
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User consent for every connection as standard
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Help desk sessions by the Netsource service desk
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Requirements and exclusions
→ Prerequisites
- Internet connection at the device
- Tactical RMM or a standalone installation of the RustDesk client
- Maintenance contract, if you need a guaranteed response time
✗ Not included
- Remote access for staff into the office is not included. NDS-NET-NB covers that.
- Keeping recordings for a long time in a GDPR-compliant way requires compliance consulting (NDS-PRJ-COMPL).
- We do not procure TeamViewer or AnyDesk licences; our standard is RustDesk.
- Connections to your users are only ever started by the Netsource service desk.
Does this fit your business?
In 30 minutes we work out whether this service suits you. Free and without obligation.