W.01
Reliability
We do what we promise. Updates run in the maintenance window, backups can be shown to restore, and every ticket gets a result.
Company // since 2004
We take care
of your IT.
Netsource is an owner-managed Berlin IT company focused on reliable IT support for small and medium-sized businesses. We look after over 1,100 customer domains and 1,250+ devices and have 22 years of experience.
01
What makes us stand out
W.02
Transparency
You can read all your tickets in our service desk. List prices are on the website, our contracts are written in plain language, and every change is documented.
W.03
Sovereignty
Your data stays in Germany. We use open source where it makes sense and Microsoft where you need or want it. You decide about your data and any migration, and you are not locked in to a single provider.
02
How we work
→ Personal contact
You know who is on the phone, and your request is not passed from department to department. On critical matters you can reach the management directly, not only after 3 escalation steps.
→ Documentation as routine
We document every change to your systems as a ticket, even a restart or a small fix over lunch. When people change on our side or yours, no knowledge is lost.
→ Hybrid stack without dogma
We are a Microsoft partner and open-source specialists at once. Where M365 is right, we use M365. Where Nextcloud is more sovereign, we use Nextcloud. You get the solution that fits you.
→ Berlin as home
We are based in Berlin. Our primary servers sit in our own colocation space in Berlin Tempelhof, backups in Frankfurt and Falkenstein. On-site visits in the Berlin area within 8 h with a maintenance contract, phone help from real people during service hours — no outsourced hotline.
Note
We grow slowly, one customer at a time. We have no investors to answer to and we do not buy up other firms. That is how we plan to still be there for you in ten years.
03
ClimateResponsibility
We make no ISO 14001 claims we cannot keep. Instead we explain where we decide ourselves and where we have to rely on partners.
→ Where we decide
Our Berlin office runs on 100% green electricity under a genuine green power contract. That was our own decision.
→ Where we trust
Our colocation space in Berlin Tempelhof is operated at 3U Telecom GmbH (ISO/IEC 27001 certified), a subsidiary of 3U Holding AG, which generates renewable energy itself: 53 MW of installed wind and solar capacity (Adelebsen solar park, Langendorf/Klostermoor/Roge wind farms), expansion to 200 MW planned. We cannot guarantee that every kilowatt-hour our servers use is green, but our partner is actively driving the energy transition.
Honesty
If we are not sure, we say so. We do not claim anything we cannot back up.
Let's get talking.
In 30 minutes we work out whether we are a good fit. The call is free and without obligation. If we are not the right fit, we will recommend three alternatives.