P.01
The practice server freezes every Wednesday at lunchtime
A treatment is under way, the X-ray image does not come through, and the vendor's support takes 4 hours to respond. You improvise with index cards.
Dental IT // Industry solution // Berlin
IT for the Dental practice.
Personally supported.
We look after all of your practice IT, from practice management and X-ray software to the telematics infrastructure, KIM and data protection, so you can concentrate on your patients.
01
What practices struggle with daily
Many problems in a practice are organisational rather than technical. We deal with both, in a structured and documented way.
P.02
The TI connector plays up, KIM messages go nowhere
After an update the eHBA card can no longer be read. The telematics hotline knows about it, and so does the dealer, but nobody fixes it.
P.03
A data protection audit is due and nobody can find the record of processing activities
Patient data is a special category under Art. 9 GDPR. The supervisory authority asks, and you are searching for the USB stick with the last training records.
P.04
The backup shows green, but when was it last tested?
Nobody knows whether the backup can actually be restored. In an emergency it is too late to find out.
P.05
A phishing email posing as a KZV statement, and an employee clicked the link
Professional secrecy under Section 203 of the German Criminal Code is breached. The insurer asks about awareness training, and you have no records.
P.06
The computer at the treatment chair is 7 years old and Windows 10 is reaching end of life
The practice software still runs, but the vendor no longer supports it. A migration is needed; keeping it on stand-by is not enough.
02
What we actually do
We combine building blocks from our service catalogue into a complete practice package. You see every block individually and combine as it fits.
Practice IT and medical devices
We are happy to look after your entire practice IT: workstations, servers, network, backup and security. Medical devices such as X-ray units, intraoral scanners and treatment units are looked after by your dental supply partner. For these devices and their connections we coordinate directly with your dental depot and rely on a good working relationship with them.
NDS-MWS
Managed Workplace
The package for your devices, combining Managed Client and Managed Antivirus. We install updates, protect against malware and monitor your devices, at a package price of €8.93 incl. 19% VAT (€7.50 excl. VAT) per workstation.
NDS-PVE-PBS
Managed Backup
We back up your servers, systems and databases with encryption and monitor every run. Depending on the system, we use Proxmox Backup Server in the Netsource data centre in Berlin or Bacula. You pay per backup job and per GB of data backed up.
NDS-OP-WV12x5
Maintenance contract, extended support
Extended service hours Mon–Fri 8 am–8 pm for every building block we manage for you. Response guaranteed within 2 h during service hours, usually < 10 min.
NDS-WP-TRMM
Tactical RMM endpoint management
Open-source management for workstations, notebooks and servers. Updates, inventory, scripts and the link to the service desk all run in one tool.
NDS-SEC-AV
Managed Antivirus
We manage the antivirus protection on your workstations and servers centrally. As standard we use Microsoft Defender Antivirus (built into Windows), controlled through our RMM; a third-party product is also possible. Alerts go to the service desk, and you receive a report on protection coverage weekly (recommended) or at an interval of your choice.
NDS-SEC-PATCH
Patch and update management
We install updates on workstations and servers in an orderly way: first in a test group, then on all devices, without restarts at awkward moments. Each month you receive a report on the current status.
NDS-SEC-MAILARCH
Email archiving (GoBD)
We archive all business emails in an audit-proof way under the German GoBD rules. Emails are kept unaltered for 10 years, can be searched together with their attachments (including text recognition, OCR) and exported for auditors or the tax office. A pilot is already live at archive.netsource.de.
NDS-SEC-AWARE
Managed Security Awareness
Every quarter we send simulated phishing emails. Anyone who clicks gets a short training session. We document the results for management and your insurer.
NDS-WP-VOIP
VoIP telephony
You make calls over the internet, in the office, at home and on the road, under the same number. There are two options: the 3CX phone system with a licence via Netsource, or the Cloudya cloud phone system from NFon with a contract directly with NFon. In both cases Netsource takes care of set-up and support.
Complete package
A fully equipped practice uses most of these building blocks plus the maintenance contract. We work out exactly what you need in the initial consultation and after a walk round your practice.
03
Compliance & Telematics
→ Patient data = Art. 9 GDPR
Health data is a special category of personal data. We implement the technical safeguards, support your data protection officer and respond to data breaches within the 72-hour reporting window.
→ Retention periods 10 / 30 years
Patient records must be kept for 10 years, X-ray documentation for 30. We run audit-proof archives (GoBD-compliant) and test recoverability every six months.
→ Telematics infrastructure (TI)
KIM, eHBA, SMC-B, connector maintenance. We know the vendors (CGM, RISE, secunet) and the typical update problems. TI belongs in the hands of an IT provider, not the practice manager.
→ Professional secrecy (Sec. 203 German Criminal Code)
External IT providers need an extended confidentiality undertaking. We supply the contract annex for it from the start, so the question of liability is settled up front.
04
Which software we work with
You do not have to switch. Your practice management system keeps running, and we look after it with proper documentation and in liaison with the vendor. If you do want to switch, we will see you through the migration.
Practice management
DAMPSOFT
Market leader for dentists
Practice management
CGM Z1.PRO
CompuGroup, widely used
Practice management
Solutio CHARLY
also for orthodontics
Practice management
evident
Cloud-oriented
Practice management / orthodontics
ivoris
Computer konkret
Practice management
DensOffice
compact, for small practices
X-ray
Sidexis / Romexis
CBCT, 2D X-ray
X-ray
VistaSoft
Dürr Dental
Note
Other practice management systems on request. We are not tied to any vendor: you choose the system and we look after it.
05
A typical practice setup
→ Infrastructure
- Practice server on site, looked after by us
- Managed Backup daily to Proxmox Backup Server
- 8 workstations managed with Tactical RMM
- OPNsense firewall with site-to-site link to Berlin
→ Security & data protection
- GoBD-compliant mail archive for 10 years
- Quarterly phishing simulations for the team
→ Communication
- VoIP telephony (3CX or NFon) with hold queues and voicemail, set up and supported by Netsource, not included in the package
- E-mail hosting on Mailcow or Microsoft 365
- KIM connection via existing TI connector
→ Service
- Maintenance contract Extended support (Mon–Fri 8 am–8 pm); response guaranteed within 2 h during service hours
- Personal contact
- Monthly status report
- On-site practice visit twice a year
Price guide
A practice with 4 treatment chairs and 8 staff usually comes to €714–1,071/month in total incl. 19% VAT (€600–900 excl. VAT). The exact amount depends on hardware, M365 licences and special features. You receive a concrete quote after we have visited your practice.
All prices include statutory VAT; net prices for businesses in brackets. Our offers are aimed exclusively at businesses (entrepreneurs within the meaning of Section 14 of the German Civil Code, BGB).
We come around.
An initial consultation at your practice, 1 hour, free and without obligation. We take stock of your IT, point out quick improvements and leave you with a written assessment, even if you decide not to work with us.