B.01
You manage all devices centrally, whether they run Windows, macOS or Linux.
Tactical RMM endpoint management
Open-source management for workstations, notebooks and servers. Updates, inventory, scripts and the link to the service desk all run in one tool.
Note
This service is being replaced by Managed Client (NDS-MCL). The scope stays the same; only the name and positioning change. Existing customers are not affected. We ask new customers to book Managed Client. Migration happens automatically by 31 December 2026.
01
Your Benefits
B.02
Updates run automatically, and the reboot guard prevents restarts at awkward moments.
B.03
The software inventory is always up to date, and installed updates are documented.
B.04
Critical incidents automatically create a ticket in the GLPI service desk.
02
Service scope
L.01
Agent rollout via installer or Group Policy
L.02
Patch management using patch rings (pilot, standard, late)
L.03
Software inventory including versions, licences and installation date
L.04
Script library with more than 50 ready-made maintenance scripts
L.05
Alerts to the GLPI service desk, e.g. for a full disk, faulty antivirus protection or a pending restart
L.06
Monthly report on successful updates
03
Requirements and exclusions
→ Prerequisites
- The Tactical RMM agent can be installed on your devices.
- Connection to the GLPI service desk so tickets can be escalated
- A maintenance contract, if you need a guaranteed response time
✗ Not included
- Apple MDM functions (Apple Push, ABM devices) are only partly available. For larger numbers of Apple devices, Intune (NDS-INT-MDM) remains the first choice.
- Updates for server hypervisors are covered by NDS-PVE-VM or NDS-PVE-CLU.
- Microsoft 365 licences are not provisioned through this tool.
- Mobile devices (smartphones, tablets) are covered by NDS-INT-MDM.
04
Related Services
NDS-MCL
Managed Client
The basic care package for your workstations and servers. We install updates centrally, keep the inventory and maintain devices remotely. All our other managed services build on it.
NDS-MWS
Managed Workplace
The package for your devices, combining Managed Client and Managed Antivirus. We install updates, protect against malware and monitor your devices, at a package price of €8.93 incl. 19% VAT (€7.50 excl. VAT) per workstation.
NDS-MSEC
Managed Security
Managed Workplace plus Wazuh SIEM. We detect attacks, monitor the security of your systems and send you a security report, weekly (recommended) or at an interval of your choice. It costs €10.71 incl. 19% VAT (€9.00 excl. VAT) per workstation.
NDS-INT-MDM
Intune endpoint management
We manage your Windows, macOS, iOS and Android devices with Microsoft Intune. This includes compliance policies, central app deployment and integration with Conditional Access.
NDS-WP-RUSTDESK
RustDesk remote support
Remote support with RustDesk, an open-source alternative to TeamViewer and AnyDesk. The server is hosted by Netsource Data Systems in Germany. RustDesk is included in Managed Client and Managed Workplace.
Does this fit your business?
In 30 minutes we work out whether this service suits you. Free and without obligation.