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Support  //  Remote support

Remote support

With our remote support program, our technician sees your screen and helps you directly. On Windows, the program runs without installation.

For Windows Windows 10 and 11 Version 1.4.6 · 27 MB For macOS Apple silicon (M1 and later) Version 1.4.6 · 24 MB For macOS Intel processor Version 1.4.6 · 30 MB
  1. Download Download the program for your operating system.
  2. Start Open the file. On macOS, drag the program into the Applications folder and allow screen recording and accessibility when you first start it.
  3. Tell us the ID Tell our technician on the phone the ID shown. Before the technician connects, the program asks for your consent.

Secure connection

Access only with your consent. The connection is encrypted and runs via our own RustDesk server in Berlin, not via a third-party provider.

Contact support

+49 30 814513 40

Standard support Mon–Fri 9 am–5 pm
Extended support Mon–Fri 8 am–8 pm
24/7 on-call by agreement

Report a fault in writing

Linux

Download the official RustDesk client and enter our server under Settings → Network:

ID server
rd.netsource.de
Key
33DAVsCxTpswbJtcNMkv0XLYK61iC+zX1EJDyh5I9Y8=

RustDesk client on GitHub