B.01
We manage all devices (Windows, macOS, Linux) centrally from one console
Managed Client
The basic care package for your workstations and servers. We install updates centrally, keep the inventory and maintain devices remotely. All our other managed services build on it.
01
Your Benefits
B.02
Updates are rolled out automatically in stages, first to test devices, then generally, and last to critical systems (pilot → standard → late)
B.03
The hardware and software inventory updates itself and is always current
B.04
We maintain devices remotely and run scripts without your staff having to do anything
B.05
We are alerted early to critical states, such as a full disk, a pending reboot or a failed update
02
Service scope
L.01
We deploy the agent via installer, Group Policy or MDM
L.02
Patch management, i.e. installing updates, in 3 rings (pilot 5%, standard 70%, late 25%)
L.03
Hardware inventory: CPU, RAM, disk, network, peripherals
L.04
Software inventory: installed applications with versions and licence keys
L.05
Operating system inventory: version, build, installation date, last boot
L.06
Remote support via RustDesk: remote desktop, terminal, file transfer
L.07
A library of 50+ ready-made scripts for maintenance and troubleshooting
L.08
Alerts with adjustable thresholds, so we can act early
L.09
Monthly report: update status, inventory changes, summary of alerts
Which programs we keep up to date automatically: Approved standard applications
03
Requirements and exclusions
→ Prerequisites
- The agent can be installed on your devices (Windows 10+, macOS 11+, Linux with systemd)
- Outbound HTTPS connection to the Netsource RMM server
- A maintenance contract, if you need a guaranteed response time to alerts
✗ Not included
- Apple MDM functions (Apple Business Manager, DEP, VPP) are limited. For all-Apple fleets we recommend Intune (NDS-INT-MDM)
- Updates for server hypervisors (Proxmox, ESXi) are covered by NDS-PVE-CLU or NDS-PVE-VM
- Microsoft 365 licence management is not included and is offered separately
- Mobile devices (iOS, Android) are covered by NDS-INT-MDM, not by Managed Client
- Antivirus protection is not included. Add Managed Antivirus (NDS-SEC-AV) for that
- SIEM and security monitoring are not included. Add Wazuh SIEM (NDS-SEC-WAZUH) for that
04
Related Services
NDS-MWS
Managed Workplace
The package for your devices, combining Managed Client and Managed Antivirus. We install updates, protect against malware and monitor your devices, at a package price of €8.93 incl. 19% VAT (€7.50 excl. VAT) per workstation.
NDS-SEC-AV
Managed Antivirus
We manage the antivirus protection on your workstations and servers centrally. As standard we use Microsoft Defender Antivirus (built into Windows), controlled through our RMM; a third-party product is also possible. Alerts go to the service desk, and you receive a report on protection coverage weekly (recommended) or at an interval of your choice.
NDS-INT-MDM
Intune endpoint management
We manage your Windows, macOS, iOS and Android devices with Microsoft Intune. This includes compliance policies, central app deployment and integration with Conditional Access.
NDS-WP-RUSTDESK
RustDesk remote support
Remote support with RustDesk, an open-source alternative to TeamViewer and AnyDesk. The server is hosted by Netsource Data Systems in Germany. RustDesk is included in Managed Client and Managed Workplace.
NDS-OP-WV12x5
Maintenance contract, extended support
Extended service hours Mon–Fri 8 am–8 pm for every building block we manage for you. Response guaranteed within 2 h during service hours, usually < 10 min.
Does this fit your business?
In 30 minutes we work out whether this service suits you. Free and without obligation.