B.01
The response time is written into the contract, so it is more than a promise
Maintenance contract, extended support
Extended service hours Mon–Fri 8 am–8 pm for every building block we manage for you. Response guaranteed within 2 h during service hours, usually < 10 min.
01
Your Benefits
B.02
You have one hotline, one service desk and one contact, and never have to chase manufacturers yourself
B.03
On-site visits within the Berlin area within 8 h
B.04
A monthly status report with tickets, incidents and open items
02
Service scope
L.01
Service hours extended support (Mon–Fri 8 am–8 pm)
L.02
Response guaranteed within 2 h during service hours, usually < 10 min
L.03
On-site visits in the greater Berlin area within 8 h
L.04
All tickets are documented in GLPI, and you have read access
L.05
Monthly status report as a PDF
03
Requirements and exclusions
→ Prerequisites
- Netsource manages at least one building block for you
✗ Not included
- A hardware repair warranty is not included. Our separate workshop service covers this
- Included hours are not part of the maintenance contract. For these there are the blocks of hours NDS-OP-KON25 and NDS-OP-KON50
- The time to restore after an incident is not a committed recovery time objective (RTO). RTO guarantees are available on request
- Response outside the service hours Mon–Fri 8 am–8 pm is not included. 24/7 on-call cover (NDS-OP-WV24x7) is available on request
Does this fit your business?
In 30 minutes we work out whether this service suits you. Free and without obligation.