B.01
Your costs are predictable because the hourly rate is fixed in advance.
Block of 25 hours
You book 25 hours of service desk work in advance, valid for 12 months. We use them for advice, special tasks and work that does not fit a flat fee.
01
Your Benefits
B.02
The hours are valid for 12 months, so you do not have to split them by month.
B.03
The block suits short-notice advice, scripts, workshops and preparing migrations.
02
Service scope
L.01
25 hours of service desk work, valid for 12 months
L.02
Billed by ticket in GLPI, with clear documentation
L.03
Overview of remaining hours, topics covered and trends
L.04
No charge for minor items under 6 minutes
03
Requirements and exclusions
→ Prerequisites
- Existing maintenance contract (NDS-OP-WV12x5 or NDS-OP-WV24x7)
✗ Not included
- On-site work outside Berlin is charged separately as travel time.
- Hardware is maintained and repaired by the manufacturer, not by Netsource Data Systems.
- Work of 25 h or more is run as a separate project.
- 24/7 on-call depends on the maintenance contract, not on the block of hours.
04
Related Services
NDS-OP-WV12x5
Maintenance contract, extended support
Extended service hours Mon–Fri 8 am–8 pm for every building block we manage for you. Response guaranteed within 2 h during service hours, usually < 10 min.
NDS-OP-KON50
Block of 50 hours
50 hours of service desk time, valid for 12 months, booked in advance so costs are easy to plan. Intended for ongoing consulting and project work.
Does this fit your business?
In 30 minutes we work out whether this service suits you. Free and without obligation.