B.01
The larger volume gives you a lower hourly rate than the 25-hour block
Block of 50 hours
50 hours of service desk time, valid for 12 months, booked in advance so costs are easy to plan. Intended for ongoing consulting and project work.
01
Your Benefits
B.02
If you are developing your IT continuously, costs stay predictable and we support you throughout
B.03
Enough hours for several topics in parallel
02
Service scope
L.01
50 hours of service desk time, valid for 12 months
L.02
We bill by ticket in GLPI, with every piece of work clearly documented
L.03
Overview of remaining hours, completed topics and trends
L.04
Small tasks under 6 minutes are not charged
L.05
A quarterly review call with our service desk lead is included
03
Requirements and exclusions
→ Prerequisites
- An existing maintenance contract (NDS-OP-WV12x5 or NDS-OP-WV24x7)
✗ Not included
- For on-site visits outside Berlin we charge travel time separately
- Work of 50 h or more is run as a separate project
- 24/7 on-call cover depends on the maintenance contract, not on the block of hours
- Unused hours expire after 12 months
04
Related Services
NDS-OP-WV12x5
Maintenance contract, extended support
Extended service hours Mon–Fri 8 am–8 pm for every building block we manage for you. Response guaranteed within 2 h during service hours, usually < 10 min.
NDS-OP-KON25
Block of 25 hours
You book 25 hours of service desk work in advance, valid for 12 months. We use them for advice, special tasks and work that does not fit a flat fee.
Does this fit your business?
In 30 minutes we work out whether this service suits you. Free and without obligation.