B.01
Security updates are installed in a traceable, documented way.
Patch and update management
We install updates on workstations and servers in an orderly way: first in a test group, then on all devices, without restarts at awkward moments. Each month you receive a report on the current status.
01
Your Benefits
B.02
A pilot group tests each update first. If a problem occurs, it does not affect every device.
B.03
The reboot guard stops a computer from restarting in the middle of a meeting.
B.04
The monthly report shows which updates succeeded, so no gap goes unnoticed.
02
Service scope
L.01
Patch rings (pilot, standard, late) via Tactical RMM
L.02
The pilot ring tests for 48 h, after which the standard ring rolls out once approved.
L.03
Server updates in the agreed maintenance window, with a restart test beforehand
L.04
Reboot guard: no forced restarts during business hours
L.05
Updates for third-party software (browsers, Office, Adobe) included
L.06
Monthly report on successful updates as a PDF
L.07
A ticket for every failed update
Which programs we keep up to date automatically: Approved standard applications
03
Requirements and exclusions
→ Prerequisites
- Tactical RMM (NDS-WP-TRMM) distributes the updates
- An agreed maintenance window for the servers
- A maintenance contract, if you need a guaranteed response time
✗ Not included
- Hypervisor and storage updates are handled separately via NDS-PVE-VM or NDS-PVE-CLU.
- Industry applications with their own update logic are assessed case by case.
- Mobile devices (iOS, Android) are covered by NDS-INT-MDM.
- Urgent security updates for zero-day vulnerabilities are installed outside the patch rings at no extra cost.
04
Related Services
NDS-WP-TRMM
Tactical RMM endpoint management
Open-source management for workstations, notebooks and servers. Updates, inventory, scripts and the link to the service desk all run in one tool.
NDS-SEC-AV
Managed Antivirus
We manage the antivirus protection on your workstations and servers centrally. As standard we use Microsoft Defender Antivirus (built into Windows), controlled through our RMM; a third-party product is also possible. Alerts go to the service desk, and you receive a report on protection coverage weekly (recommended) or at an interval of your choice.
Does this fit your business?
In 30 minutes we work out whether this service suits you. Free and without obligation.