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24/7 on-call

24/7 on-call for systems your business cannot do without. Available on request; we agree scope and response time with each customer individually.

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01

Your Benefits

2 points
B.01

You can reach us at night and at weekends, within the agreed scope.

B.02

It suits systems that must not fail, for example in shift operations, e-commerce or emergency services.

02

Service scope

5 Building blocks
L.01

On-call around the clock, by agreement

L.02

Response time by agreement

L.03

On-site visits by agreement

L.04

Tickets documented in GLPI, with read access for you

L.05

Monthly status report as a PDF

03

Requirements and exclusions

What is needed and what is not included

→ Prerequisites

  • Netsource Data Systems manages at least one building block for you.
  • A contact on your side, by agreement

✗ Not included

  • A hardware repair warranty is not included. Our workshop service covers that.
  • Included hours are not part of it; see NDS-OP-KON25 or NDS-OP-KON50.
  • We do not commit to a fixed recovery time objective (RTO) after an incident.
  • For environments that are not business-critical, the maintenance contract for extended support (Mon–Fri 8 am–8 pm) is the alternative (NDS-OP-WV12x5).
04

Related Services

1 recommendations
NDS-OP-WV12x5

Maintenance contract, extended support

Extended service hours Mon–Fri 8 am–8 pm for every building block we manage for you. Response guaranteed within 2 h during service hours, usually < 10 min.
[ NDS-OP-WV24x7 ] [ netsource.de ]
Next step

Does this fit your business?

In 30 minutes we work out whether this service suits you. Free and without obligation.

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