B.01
Every IT request goes through one platform rather than a collection of separate tools
GLPI service desk operation
We run GLPI as the service desk and IT inventory for your organisation, with tickets, asset records, knowledge base and service catalogue in a single system.
01
Your Benefits
B.02
Your device inventory is filled in automatically from Tactical RMM
B.03
Your staff find the service catalogue and knowledge base in the self-service portal
B.04
Sites or subsidiaries can have their own tenants if you wish
02
Service scope
L.01
GLPI instance in the Netsource private cloud
L.02
Tenant structure to suit your requirements
L.03
Ticket workflows routed according to the SLAs in your maintenance contract
L.04
Device inventory synchronised from Tactical RMM (hardware, software, operating system, disks)
L.05
Service catalogue with standard forms for your staff
L.06
The Netsource service desk maintains the knowledge base
L.07
Single sign-on via Zitadel
03
Requirements and exclusions
→ Prerequisites
- Connection to Zitadel as the identity service for SSO
- Tactical RMM for inventory sync (NDS-WP-TRMM) is recommended but not mandatory
- A maintenance contract, if you need a guaranteed response time
✗ Not included
- Migrating from OTOBO, OTRS, Jira Service Desk or Zendesk is a project (NDS-PRJ-MIG)
- We review plugins for industry-specific fields and install them separately where needed
- Training for your staff is provided separately as NDS-PRJ-SCHUL
- Hosting in your own cloud (e.g. Azure, AWS) is not part of this building block
04
Related Services
NDS-WP-TRMM
Tactical RMM endpoint management
Open-source management for workstations, notebooks and servers. Updates, inventory, scripts and the link to the service desk all run in one tool.
NDS-ID-ZITADEL
Zitadel identity provider
One account for all your applications. We run Zitadel as an identity provider ourselves, based on the OIDC standard and with MFA mandatory from the start.
NDS-SEC-WAZUH
Wazuh SIEM Managed
We collect and assess security events from your devices, servers and cloud services in one place. We run the platform and read the alerts, and critical incidents reach you as tickets.
Does this fit your business?
In 30 minutes we work out whether this service suits you. Free and without obligation.