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A professional phone system without any system hardware on site
VoIP telephony with NFon (Cloudya)
The cloud phone system from NFon (Cloudya). Your contract and billing are directly with NFon, while Netsource sets the system up and looks after it. The data centre is in Germany.
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Your Benefits
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Your staff can call from a desk phone, the browser or the app, always under the same number
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You add or remove extensions individually, within weeks rather than months
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Data is stored in Germany. NFon is a German provider and works in line with the GDPR
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Service scope
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We set up your system with voicemail, queues, conference rooms and ring groups
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We connect your existing or a new business number (porting)
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We provision Snom and Yealink phones automatically
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Cloudya softphone for Windows, macOS and smartphones (iOS, Android)
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After go-live you receive the configuration as a PDF
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The Netsource service desk handles changes such as a new extension, queue or announcement
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On request we connect CRM systems via Cloudya CRM Connect and Microsoft Teams via the NFon integration. Availability and costs follow NFon's terms
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Requirements and exclusions
→ Prerequisites
- A stable internet connection at the site, at least 100 kbit/s per simultaneous call
- We recommend a local network with QoS or a dedicated VLAN for VoIP
- A maintenance contract, if you need a guaranteed response time
✗ Not included
- A phone system with its own licence instead of a cloud contract is the 3CX building block (NDS-WP-3CX)
- You agree the Cloudya contract, licences and call charges directly with NFon, and NFon bills you directly
- Desk phones are purchased separately
- Integration with an existing call centre system (e.g. Genesys, Zendesk) is handled as a project
- Cabling and network set-up on site are a workshop service and not part of this building block
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Related Services
NDS-WP-VOIP
VoIP telephony
You make calls over the internet, in the office, at home and on the road, under the same number. There are two options: the 3CX phone system with a licence via Netsource, or the Cloudya cloud phone system from NFon with a contract directly with NFon. In both cases Netsource takes care of set-up and support.
NDS-WP-3CX
VoIP telephony with 3CX
Your own phone system with 3CX, running on a server at Netsource, on your own server or hosted by 3CX. You buy the licence from Netsource as a 3CX partner at 3CX's list price, and we take care of set-up and support. 3CX charges an annual price for the whole system, not per user.
Does this fit your business?
In 30 minutes we work out whether this service suits you. Free and without obligation.